Work Experience : Senior Manager Projects – Bangalore, September 2010- April 2012
Program Managed Telecom Mobile VAS projects for various National and International Telecom Service Providers. Responsible for Projects on time, scope, quality and Customer Satisfaction. Accountable for Key Metrics in VAS Implementation Projects for the entire delivery Team.
Key Achievements :
- Handled Mega Mobile VAS Projects and successfully integrated with Operator network in a Record time (45 Days) for Aircel & Uninor Telecommunication.
- Handled various complex VAS Implementation Projects covering SMSC, MMSC, CBC, SDP & SMS-IVR with Partnering with Huawei & Ericsson.
- Carried Complex Program Management activities by managing multiple projects running across Geographies & worked with multi-cultural team structure and executed projects covering India, USA & European
- Won Customer Satisfaction & advocacy on Many SMSC Projects
- Taken lead role & Member in internal scope definition team for Projects across the company
- Participated in Product Development focus Groups & closely worked with R & D team for converting Marketing requirements into new features on VAS products.
- Handled entire South India BSNL Account for SMS-IVR projects and completed on time with quality and customer satisfaction.
- Managed Oversees VAS Projects (Elephant Talk Netherland, Vell rose, USA) and Participated in Pre-sales Discussions for Vodafone & Airtel.